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Apr 30, 2019 · I t can be hard to get your complaint heard, and even harder to get it resolved. Below, we explain everything you need to know to effectively complain to Virgin Media, including the relevant Author: Sophie Smith. in my experience it is always better speaking with UK rep. had so many false promises, stupid suggestions, blatant lies over the same problem over a 2 month period all from the Indian call centre. in the end i threatened to not renew my contract im May unless i spoke to a uk rep. spoke to a guy from scotland on Monday who sent an engineer wednesday who contacted networks who confirmed it was .